Frequently asked questions

Is this a subscription?
No. The consult is a one-time $59 payment.

How fast do you reply?
First response is within 1 business day after you send the issue in the private IT Support Desk chat.

What should I send?
The device or software involved, the exact error, screenshots, and what you already tried. Only send access details for accounts you own.

Can you hack an account or bypass a password?
No. We only help with systems and logins you are authorized to use.

What if you cannot solve it?
You still receive a written assessment and recommended next steps. If we have not started work, you can request a refund under the refund policy.